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Azure Communication Services Integration with WhatsApp: A Newtech Success Story

In today's world, effective and efficient communication is key to the success of any business. At Newtech, we've adopted Azure Communication Services (ACS) to improve our customer interactions and streamline our internal processes. In this article, I'm going to tell you how ACS integrates with WhatsApp and how we implement this technology into a real-world use case.

¿Qué es Azure Communication Services?

Azure Communication Services is a platform that offers multichannel APIs to add voice, video, chat, text/SMS, email, and more to your applications. This platform supports various communication formats and allows integration with Microsoft Teams, making it ideal for customer support scenarios, remote healthcare, and more

WhatsApp Integration

ACS's integration with WhatsApp allows you to send and receive messages through WhatsApp's Advanced Messaging API. This includes the ability to start conversations with templates, respond to user queries, and trigger automations using notifications in Azure Event Grid. In addition, you can receive delivery reports for messages sent, delivered, read, and more.

Use Case in Newtech Group

At Newtech, we have implemented ACS integrated with WhatsApp to improve our merchandise delivery process. Our delivery partners now send the shipments signed by customers via WhatsApp. Using ACS and artificial intelligence, we extract the information from the shipment and notify the operations area immediately about the completed delivery. This automated and efficient process has significantly improved our internal operation.

Interested in this technology?

If you are interested in implementing this technology in your company, we can help you! 🚀 Do not hesitate to contact us for more information.

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