Managed Services

ACM for Teams

Managed SBC Services for Microsoft Teams

Q: Why choose a managed SBC service instead of running it in-house?

A managed service removes the burden of certification, configuration, patching and 24/7 monitoring from your team. Newtech's Microsoft-certified specialists handle the full lifecycle, so you get enterprise-grade voice connectivity with predictable cost and no need for in-house SBC expertise.

Q: Cloud or on-premise SBC — which is right for us?

Cloud (SBCaaS) means no upfront hardware and faster deployment; on-prem gives you full control where compliance or existing infrastructure require it. We support both and help you choose based on your security, budget and scalability needs.

Microsoft-certified managed SBC services: we configure, host, monitor and support your Session Border Controller for Teams Direct Routing, SIP trunks, BYOC and cloud or on-prem.

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Managed SBC for Microsoft Teams Direct Routing

Microsoft Teams SBC Management for Direct Routing

Teams Direct Routing enables Teams users to connect to local PSTN or SIP trunk providers via a certified Session Border Controller (SBC). Direct Routing offers great flexibility when it comes to your voice infrastructure, allowing customers to adopt a Bring-Your-Own-Carrier (BYOC) approach and facilitating coexistence with legacy voice and Unified Communications systems.

Secure SIP trunks for connectivity

BYOC "Bring-Your-Own-Carrier" Flexibility

Microsoft Certified Session Border Controllers Experts

SBC Hosting: Cloud SBC or On-Premise Session Border Controller

Our SBC hosting covers cloud (SBC as a service / SBCaaS) or on-premise, with full support either way. As managed SBC services, we run the Session Border Controller that integrates your telephony with Microsoft Teams.

SBC Policy Management for Microsoft Teams

Our SBC management policy keeps your Session Border Controller secure and compliant: we define and maintain routing rules, dial plans, number translation and call-admission policies, plus role-based user permissions and full audit trails. Every change is logged and reviewed, so your voice infrastructure stays controlled, traceable and aligned with your security requirements.

Routing rules, dial plans & number translation

Role-based permissions & full audit trails

Change control aligned with your security policy

SBC Policy Management for Microsoft Teams

24/7 SBC Monitoring as a Service and Support

We provide continuous cloud-based SBC monitoring with proactive alerting on SIP trunk health, call quality (latency, jitter, packet loss) and service availability. Our Microsoft-certified team delivers ongoing support and maintenance, detecting and resolving issues before they impact your Teams calls.

24/7 proactive monitoring & alerting

Call quality metrics: latency, jitter & packet loss

Ongoing support & maintenance

Why Newtech as your managed SBC provider

Choosing the right managed SBC provider is what separates reliable Teams voice from constant downtime. Unlike generic SBC vendors, Newtech is a Microsoft-certified partner that designs, hosts and manages your enterprise SBC end to end — Direct Routing, BYOC, cloud or on-premise — backed by 24/7 monitoring and clear SLAs.

Microsoft-certified SBC expertise

Enterprise-grade security & compliance

Cloud or on-premise, your way (SBCaaS)

In addition, our technicians will assist you with everything

Microsoft 365 Configuration

Connection and configuration of your Session Border Controller (SBC)

Connecting your Session Border Controller (SBC) to the telephone trunk

Connection of third-party PSTN equipment

Flexible team integration with Microsoft Teams

Acquire, if necessary, appropriate hardware

Session Border Controller managed services for Teams Direct Routing

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Talk to a Microsoft-Certified SBC Expert

Get expert help configuring, hosting and managing your Session Border Controller for Microsoft Teams — wherever your business operates.

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Request your managed SBC assessment

Tell us about your Microsoft Teams voice setup and current carrier. A Microsoft-certified specialist will review your environment and recommend the right managed SBC approach — deployment model, timeline and a tailored quote. No obligation.

Free initial assessment, no obligation
Recommendations based on your carrier and deployment model
Microsoft-certified Direct Routing & BYOC expertise
24/7 monitoring, support and SLAs

Frequently Asked Questions about Session Border Controller (SBC)

How much does a managed SBC service cost?

Managed SBC pricing depends on your deployment model (cloud or on-prem), number of concurrent sessions, redundancy and support level. Newtech provides a tailored quote for our managed SBC services after a short assessment.

Why choose a managed SBC service instead of running it in-house?

With Newtech's Session Border Controller managed services, our Microsoft-certified specialists handle the full SBC management lifecycle — certification, configuration, patching and 24/7 monitoring from your team. Newtech's Microsoft-certified specialists handle the full lifecycle, so you get enterprise-grade voice connectivity with predictable cost and no need for in-house SBC expertise.

Cloud or on-premise SBC — which is right for us?

Cloud means SBC as a service (SBCaaS) — no upfront hardware and faster deployment; on-prem gives you full control where compliance or existing infrastructure require it. We support both and help you choose based on your security, budget and scalability needs.

Can we keep our current carrier? (BYOC)

Yes. Our SBCs support a Bring-Your-Own-Carrier model, so you can connect Microsoft Teams to your existing PSTN or SIP trunk provider without changing carriers.

Will a managed SBC work with our existing PBX during migration?

Yes. A certified SBC enables coexistence between Microsoft Teams, your carrier and legacy PBX systems, allowing a phased migration with no disruption to your voice services.

What's included in your Session Border Controller managed services?

Our Session Border Controller managed services cover the full lifecycle: SBC deployment, SIP trunk setup, SBC management and policy, security hardening and 24/7 monitoring — for Direct Routing, BYOC and cloud or on-prem.

Who is responsible for SBC security and compliance with a managed service?

Newtech does. We manage encryption (TLS/SRTP), DDoS and toll-fraud protection, role-based permissions and full audit trails, and monitor your SBC 24/7 — so security and compliance are handled for you.

How long does it take to deploy a managed SBC for Teams Direct Routing?

Timelines depend on your carrier, deployment model and number of users, but a typical Teams Direct Routing SBC deployment runs in a matter of days to a few weeks. We scope the exact timeline in your initial workshop.

What support and SLAs does Newtech provide?

Newtech delivers ongoing support and maintenance with 24/7 monitoring and proactive alerting. We agree SLAs covering response and resolution times so your Teams voice stays available and high-quality — talk to an expert for SLA details.

What should you look for in a managed SBC provider?

Look for Microsoft certification, support for Direct Routing and BYOC, cloud and on-prem options, strong security (encryption, DDoS protection, audit trails) and 24/7 monitoring. Newtech meets all of these as a certified partner with regional presence.

Do you offer SBC as a service (SBCaaS)?

Yes. Our managed SBC services are available as SBC as a service (SBCaaS): we host and run your Session Border Controller from the cloud with no hardware to buy, billed as a predictable monthly service.

Can you take over management of our existing SBC?

Yes. We provide SBC management for existing deployments too: Newtech can audit, optimize and run your current Session Border Controller as a managed service, including enterprise SBC environments.