Managed support and maintenance for your meeting rooms

Technical support and preventive maintenance to keep your meeting rooms running without fail.

Guaranteed SLA.

Remote and on-site resolution.

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¿Qué incluye nuestro servicio de mantenimiento?

We manage your meeting room maintenance so they’re always available when you need them. Continuous monitoring, fast response, and specialized support—so you don’t have to worry about a thing.

We make sure everything works.

Preventive Maintenance

We schedule regular technical checkups—both remote and on-site—including firmware updates, audio and video calibration, and infrastructure reviews. We prevent issues before they impact your meetings, minimizing downtime as much as possible.

On-Site Technical Support

When an issue cannot be resolved remotely, we dispatch a technician to your site within the SLA response time. We have a presence in the main countries across Latin America, and every intervention is documented to ensure full service traceability.

Remote Resolution

Most incidents are resolved remotely within minutes, without waiting for an on-site visit. Our team securely accesses room devices to diagnose and fix the issue in real time, minimizing the impact on operations.

We provide support and maintenance for all types of meeting rooms

sala huddle para reuniones y o videoconferencias.

Huddle Room

2-4 people | 3x3 m²

sala small para reuniones y o videoconferencias.

Small Room

5-10 people | 10-25 m²

sala medium para reuniones y o videoconferencias.

Medium Room

7-12 people | 25-35 m²

Large Room

12+ people | 35+ m²

Control Room

12+ people | 35+ m²

Ask us about custom spaces.

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We make it possible through partnerships with leading companies in the global market for modern meeting rooms and audiovisual integrations.

❝

With more than 90 rooms managed by Newtech, the experience for our teams is simple, consistent, and reliable. Continuous monitoring and proactive support ensure the rooms are available when operations demand it, without IT having to step in for every incident.

Joaquin Arito – IT Manager

Compañía General de Combustibles (CGC)

❝

Ahora la oficina se siente realmente pensada para el trabajo híbrido: conectarnos, compartir ideas y tomar decisiones en equipo es mucho más simple y rápido.

Emanuel Sarasa

Compañía General de Combustibles S.A.

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We have representatives across the region to assist with all your inquiries about meeting room maintenance and support.

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Diseño y disposición física moderna

El Diseño busca que todos, tanto presenciales como remotos, se vean “a la cara”, imitando una experiencia natural y equitativa.

Equipamiento audiovisual avanzado

Cámaras inteligentes con IA, encuadre y seguimiento automático para identificar y mostrar claramente a cada participante.

Tecnología y equipamiento AV para tus salas de reuniones

Todos los componentes para equipar tus salas con integración total a Microsoft Teams y Zoom.

Equipamiento AV para salas

Equipamiento profesional y certificado para salas de reuniones: cámaras, audio y pantallas integradas con Teams, Zoom y más.

Sistemas de Videoconferencias

Sistemas profesionales para salas de todo tamaño. Mejora la calidad y conecta sedes remotas garantizando reuniones claras y estables.

Frequently Asked Questions About Room and Space Maintenance

What is a managed maintenance service for meeting rooms?

A managed maintenance service for meeting rooms (Managed Room Services) is a model in which a specialized provider takes care of the entire operational lifecycle of your rooms: continuous monitoring, incident resolution, preventive maintenance, and technical support both remote and on-site. Unlike traditional reactive support, this model addresses issues before they happen, ensuring your rooms are always available when you need them.

What happens if a room fails during an important meeting?

In that case, our support team receives an automatic real-time alert and immediately activates the remote resolution protocol. If the issue cannot be resolved remotely within the agreed SLA, an on-site technician is dispatched to the location. The goal is to minimize downtime as much as possible and, in many cases, resolve the issue before the end user even reports it.

What are the guaranteed response times (SLA)?

SLAs are defined based on the service plan and each organization’s needs, but as a general reference, our standard response times are: initial remote response in under 2 hours for critical incidents, and an on-site visit coordinated within the next 24 business hours. We work with formal service level agreements included in the contract, so you always know what to expect.

Does the service work for rooms with different brands and platforms (Teams, Zoom, Google Meet)?

Yes. Our service is multi-platform and multi-brand. We manage rooms equipped with devices from manufacturers such as Poly, Logitech, Crestron, Neat, Lenovo, and others, integrated with Microsoft Teams Rooms, Zoom Rooms, and Google Meet. This is especially valuable for organizations with a mixed room environment built over time.

How is remote room monitoring carried out?

We use centralized management platforms that provide real-time visibility into the status of each room: connectivity, device health, firmware updates, and performance alerts. This allows us to detect anomalies proactively, schedule preventive maintenance, and generate regular availability and usage reports for IT teams.

How many rooms do I need to have to hire the service?

There is no strict minimum, but the managed maintenance model is especially efficient for organizations with 5 rooms or more, since that is where operational savings and centralized support create the greatest impact. We work with both mid-sized companies setting up their first rooms and corporations with more than 100 spaces across multiple locations in Latin America.