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The corporate world is becoming increasingly demanding, making real-time monitoring and management of operations a crucial competitive advantage. Smart control rooms have emerged as the nerve center for operational efficiency, business security, and process optimization. Below, we explore five fundamental benefits of implementing an advanced control room in your organization. 1. Real-Time Monitoring A high-tech […]

By Diego Ceraso - Research and Development Manager In today's world, effective and efficient communication is key to the success of any company. At Newtech Group, we have adopted Azure Communication Services (ACS) to enhance our interactions with customers and optimize our internal processes. In this article, I will share how ACS integrates with WhatsApp […]

At Newtech Group, specialists in Microsoft Teams Direct Routing, we are sharing a key update that will optimize the management of calls to the public switched telephone network (PSTN). While monitoring tools already exist, the new SIP signaling reporting integration in the Teams Admin Center will allow administrators to access critical real-time data, streamlining decision-making […]