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Microsoft Teams and Direct Routing: New SIP Reporting Feature to Enhance PSTN Call Management

At Newtech Group, specialists in Microsoft Teams Direct Routing, we are sharing a key update that will optimize the management of calls to the public switched telephone network (PSTN).

While monitoring tools already exist, the new SIP signaling reporting integration in the Teams Admin Center will allow administrators to access critical real-time data, streamlining decision-making and issue resolution.

What are SIP Reports in Microsoft Teams?
SIP reports provide Teams administrators with a detailed view of call flow, offering key information to enhance connectivity and service quality.

Key Features of SIP Reports

• SIP Trunk Configuration: Analysis of traffic and SIP connection setup in Microsoft Teams.
• Call Routing: Identification of patterns and potential bottlenecks in the telephony network.
• Numbering Manipulation: Control and adjustment of numbering rules for incoming and outgoing calls.

Key Benefits for Call Management in Direct Routing
Implementing these reports brings strategic advantages for managing calls in Microsoft Teams.

• Advanced Analytics and Greater Control Over Direct Routing:
  Administrators can gain in-depth visibility into call behavior, enabling more precise optimization of SIP trunks.

• Improved Service Quality and User Experience:
  Early fault detection allows for quick resolutions, preventing disruptions and ensuring stable calls with better audio quality.

• Greater Operational Efficiency and Proactive Issue Resolution:
  By integrating these reports into the Teams Admin Center, IT teams can reduce response times and improve communication infrastructure management.

Future Implementations and AI Automation
These reports are expected to be accessible via Microsoft Graph, which will enable:

• Automating access to SIP call data.
• Implementing AI for predictive analysis and early issue detection.
• Generating automatic alerts for PSTN call failures.

Availability and Deployment in Microsoft Teams
The release of these reports is scheduled for March 2025, allowing businesses to optimize their call infrastructure in the short term.

At Newtech Group, we are closely following this update to ensure efficient implementation. In this regard, we highlight the work of Santiago Sayago, who is monitoring progress and optimizing the adoption process.

Conclusion: A Key Advancement for Call Management in Microsoft Teams
The inclusion of SIP signaling reports in Microsoft Teams Direct Routing represents a significant step forward in enterprise call management. These tools provide:

• Greater control over communication infrastructure.
• Reduced incident resolution times.
• More strategic and efficient management of PSTN calls.

If your company is looking to improve service quality in Microsoft Teams, Newtech Group can help you implement this new feature with industry best practices.

Contact us to optimize your Microsoft Teams environment.

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