Teams Direct Routing

Take advantage of all the capabilities that Microsoft Teams offers you by integrating the telephony service.

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Teams Direct Routing is the ultimate solution for integrating voice services into Microsoft Teams

In today's context, the importance of having an advanced voice solution and a comprehensive phone system is more evident than ever.

Microsoft Teams offers the essential functionalities that companies require to facilitate collaboration between employees, business partners and customers through the convergence of unified communication and teamwork.

Direct Routing enables organizations to access the Public Switched Telephone Network (PSTN) through Microsoft Teams, allowing users to make and receive phone calls directly within the platform. To facilitate this connection, Microsoft Phone System, which provides native PBX functionality, must be enabled.

For seamless call integration, both incoming and outgoing, it is essential to utilize a Microsoft-certified Session Border Controller (SBC). Additionally, a reliable SIP trunking provider is necessary to ensure efficient and uninterrupted communication for end-users.

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Teams Direct Routing is a global and flexible solution

Complete product suite based on Voice for Teams

Connectivity options for the PSTN include SIP and Bring-Your-Own-Carrier" (BYOC).

Direct connectivity to Microsoft equipment, compatible with calling plans and carrier connections.

Complete product suite based on Voice for Teams

Global Service

Our SBC infrastructure is located in the U.S., Europe and Asia-Pacific to provide global coverage. We also offer dedicated instances located in more than 60 regions.

24x7 Assistance

Support is available 24 hours a day and there are options for different levels of service to provide you with the flexibility for a service that meets your needs.

Flexible PSTN Options

It gives you the flexibility to maintain your existing SIP trunk or have SIP capacity in more than 60 countries.

Complete Functions

All the features you need to meet your business needs and ultimately eliminate any local voice infrastructure.

Safe and compliant

The service is fully secure and compliant with GDPR, Cyber Essentials and ISO27001.

We are Microsoft partners and we are certified to perform the migration of your telephony.

What do we offer you?

In summary, unifying telephony with Microsoft Teams through Teams Direct Routing can provide a more efficient and effective business communication experience, while not doing so can lead to issues of complexity, inefficiency and additional costs.

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Comprehensive Telecommunications Evaluation

We perform a comprehensive assessment of your PBX and telephony needs, considering the current state of the infrastructure and workload.

Microsoft TeamsCalling Hands-on Demonstration

We effectively showcased the end-to-end calling experience in Microsoft TeamsCalling, presenting it as your ideal telephony solution.

Simplified Transition and Adoption

We provide clear instructions for transitioning user profiles to a modern collaboration and communication environment, facilitating smooth adoption.

Variety of Add-Ons and Third-Party Devices

We introduce a broad portfolio of third-party applications and devices that complement the Teams calling experience, offering versatility and customizable options.

Accompaniment and recommendations

We offer recommendations to your needs to enable and adopt TeamsforCalling, provide unparalleled support from our dedicated center, with proactive monitoring and management.

Who can access Teams Voice?

Any company embracing digital transformation and looking to replace its existing phone system as part of a cloud-first strategy.

PBX Replacement

Microsoft 365 users

Hybrid Work

Complex voice requirements

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Frequently Asked Questions

What is Teams Direct Routing?

Teams Direct Routing is a solution that enables organizations to connect their existing telephony infrastructure to Microsoft Teams, allowing users to make and receive calls through the Teams platform using their corporate phone numbers.

What are the benefits of using Teams Direct Routing?

Benefits include integration with existing telephony infrastructure, call cost savings, flexibility in choosing telecommunications service providers and a unified user experience within Microsoft Teams.

How does Teams Direct Routing work?

Teams Direct Routing works by connecting a session border controller (SBC) to the Microsoft 365 network, enabling the transmission of voice calls between Microsoft Teams and the public telephone network (PSTN).

What is needed to implement Teams Direct Routing?

To deploy Teams Direct Routing, you need a compatible SBC, a connection to Microsoft 365, a telecommunications service provider, and the appropriate configuration in Microsoft Teams and the SBC.

What is an SBC in the context of Teams Direct Routing?

A Session Border Controller is a device or software that manages the transmission of voice and data calls between different networks, ensuring the quality and security of communications in Teams Direct Routing.

What are the best providers of Teams Direct Routing?

Some of the best Teams Direct Routing providers include Newtech Group, among others.

How to choose a Teams Direct Routing provider?

When choosing a Teams Direct Routing provider, consider factors such as compatibility with your existing infrastructure, technical support, flexibility in service plans, the provider's reputation and additional features they may offer.

What are the costs associated with Teams Direct Routing?

Costs may vary depending on the vendor and infrastructure required. They include the purchase or lease of an SBC, Microsoft 365 licensing fees, telecommunications service provider costs, and possible implementation and maintenance fees.

What is the difference between Teams Direct Routing and standard Teams phone integration?

The main difference is that Teams Direct Routing allows organizations to use their own telecommunications service providers and existing infrastructure, while the standard Teams phone integration uses Microsoft's cloud calling services.

How is security ensured in Teams Direct Routing?

Security in Teams Direct Routing is ensured through the use of SBCs, which provide call encryption, access control, fraud prevention and other security measures to protect communications.

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