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In a world that is becoming more and more distant physically but closer technologically, companies seek to ensure the best communication between their leaders and collaborators, between teams and also with their customers. And in this ambition, a 'classic' reappears: corporate telephony, which is strengthened when integrated with new technologies. The massive use of smartphones has allowed the incorporation and adaptation of the so-called corporate numbers, those lines that are born with the sole purpose of ensuring communication in work contexts. But these, over time, become obsolete in their forms and even end up being counterproductive in a world that renews its ways of working and communicating. Obsolete telephone exchanges; high maintenance costs; the presence of telephone sets on desks or even telephone numbers tied to a device in an office, are some of the problems that arise in the face of the evolution of companies. The evolution and novelty of new platforms such as Microsoft Teams and the implementation of hybrid workspaces require new solutions. Today, telephony must provide an answer so that users can make and receive calls from any workplace or on any device, including mobile; promote the possibility of enabling modern capabilities and devices and, in addition, be cost-effective to manage. This is how new ideas are developed that revolutionize the way of communicating by phone. One of them is the Microsoft Teams Phone proposal that allows to integrate corporate numbers and substantially increase their possibilities. "The devices of this proposal allow to integrate very easily telephony to the Teams platform. These devices have the classic functionalities of a phone, but with the ability to integrate with the Microsoft Teams platform in a practical way," explains Manuel Viskovic, service leader at Newtech, a company that contributes to the implementation of this solution. This possibility includes numerous functionalities that provide endless benefits. In this regard, Viskovic remarks that the main one is "to be able to correctly manage the resources for the communication of the parties" and adds that the fundamental differential lies in "using the platform at an internal and corporate level and at the same time tracing the telephony". This possibility makes it possible to increase productivity with an application that integrates calls seamlessly into the workflow. What does this mean? It allows you to work smarter by bringing calls, chat and meetings together in an all-in-one application, saves IT teams time with its more streamlined configuration and administration, and provides users with flexible devices for any budget. All these possibilities go hand in hand with appropriate and essential technological devices. Regarding the most recommended devices, the Newtech expert highlights the native Microsoft Teams phones: "They are those that allow the user to log in so that the user experience is equivalent to the experience with the desktop application and the start-up is transparent in terms of configuration. These devices are totally intuitive for the end user," he explains. So there are key devices for each particular space, whether desktops, third spaces or open offices. Among them are the 'Teams Displays' options the newest premium add-on experience for calls and collaboration that integrates technologies such as AI, Cortana and Teams UI to seamlessly engage users in calls and meetings. Then there are the desktop and video phones where the core Microsoft Teams phone experience has rich features including speed dial access, user home screens, contact access and collaboration functionality. Finally, there are the low-cost phones and 'SIP gateway' that allows the enterprise to use any SIP device compatible with Microsoft Teams. In turn, it helps customers leverage their existing telephony hardware as they move to Teams Phone. As with any transformation, it never happens in isolation or alone. There is the work of specialists who accompany, advise and ensure the best adoption. Therefore, it is worth clarifying that the implementation of Microsoft Teams Phone must have a context and a purpose behind it. That is why the role of technology integrators appears, who contribute with their knowledge. The integrator helps in the final decision making in the selection of the available infrastructure and the technology to be integrated. The final decision involves much more than the specific knowledge of the functionalities of the technologies. In this sense, there are companies like Newtech that analyze the problems, create an answer, advise and perform the proof of concept of the technology. In our case, we help companies in the integral adoption of Teams as a communication tool. We take into account the current dynamics of the processes that are carried out to make a convenient transition to the new technology. This is how the corporate world can integrate traditional calls with the new era of communications. It is also important to take into account the need to make a first good diagnosis on the use of telephony, the people who will use it and their needs, available infrastructure or possible to implement, and not least, the adoption of all this technology and new habits that must be accompanied with change management for people. That is why at Newtech we have the experience and trained personnel to offer you these services aimed at achieving a return on investment for your organization. Contact us to learn more about the solutions we provide for the integration of Microsoft Teams Phone System, the Teams platform and applications that expand its possibilities. Through our Research and Development area, we can offer you to solve and automate your organization's processes. If you are interested in this article, we invite you to watch the following video in which we talk about the benefits of implementing cloud telephony: Email: info@newtechgroup.com The solution
All this is possible thanks to numerous features that make the experience complete. Among them, the following stand out:
The devices
The role of the integrator
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