The Role of SBC Management in Teams Voice

Novedades > Telephony

11 de July de 2024

Florencia

AV & Collaboration Specialist

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In today's digital era, effective communication and collaboration within organizations are more crucial than ever. Microsoft Teams, as a leading unified communications platform, has greatly facilitated this process, and with the implementation of Session Border Controller Management in Teams Voice, the possibilities have expanded even further. This article explores how it can transform a company's communication infrastructure, providing secure and efficient integration with external phone systems through Direct Routing.

What is SBC Management in Teams Voice?

Direct Routing in Microsoft Teams allows companies to connect their existing telephony systems, such as SIP (Session Initiation Protocol) trunks and PSTN (Public Switched Telephone Network), through a certified SBC. This technology not only provides flexibility through the BYOC (Bring Your Own Carrier) approach but also facilitates coexistence with legacy voice and Unified Communications systems.

Flexible and Secure Connectivity:

By using SBC, organizations can maintain their existing voice service providers while leveraging the advanced capabilities of Microsoft Teams.

Integration of Legacy Systems:

It allows the seamless integration of old telephone systems with new platforms, ensuring that previous investments in telecommunications infrastructure do not become obsolete.

Enhancing Communication Security:

They provide an essential layer of security, managing and protecting voice traffic between the internal network and external services.

High Quality of Service

Management ensures call quality is maintained by optimizing voice traffic and effectively managing any network issues that may arise.

Implementation in Your Infrastructure

Implementation requires careful planning and configuration. IT teams must consider both the physical location—whether on-premises or cloud-hosted—and the device's capacity to handle the organization's call traffic volume. Proper configuration will ensure seamless integration and a consistent user experience.

Training and Ongoing Support

To fully leverage SBC Management in Teams Voice, it is crucial for IT teams to receive proper training. Continuous training and technical support are essential to keep the communication infrastructure running smoothly and to take advantage of new updates and features that Microsoft continues to implement.

It is a powerful tool for companies looking to enhance their communication infrastructure and prepare for the future. By offering flexibility, enhanced security, and better integration of legacy systems, it plays a crucial role in the modern business communication landscape. With proper implementation, companies can ensure they are equipped to handle the communication demands of today and tomorrow.

Learn about the SBC Management solutions provided by Newtech Group.