Microsoft Teams and Direct Routing: New SIP Reporting Feature to Enhance PSTN Call Management

At Newtech Group, specialists in Microsoft Teams Direct Routing, we’re sharing a key update that will optimize call management to the Public Switched Telephone Network (PSTN).

While monitoring tools already exist, the new integration of SIP signaling reports in the Teams Admin Center will allow administrators to access critical real-time information, speeding up decision-making and incident resolution.

What are SIP signaling reports in Microsoft Teams

The SIP reports offer Teams administrators a detailed view of call flows, providing key information to improve connectivity and service quality.

Main capabilities of SIP reports

• SIP trunk configuration: Analysis of traffic and configuration of SIP connections in Microsoft Teams.
• Call routing: Identification of patterns and potential blocks in the telephony network.
• Number manipulation: Control and adjustment of numbering rules for incoming and outgoing calls.

While SIP reporting enhances PSTN call management for Microsoft Teams Direct Routing, the underlying SBC management for Teams Direct Routing remains critical for ensuring the quality, security, and efficiency of all voice transmissions.

Key benefits for call administration in Direct Routing

The implementation of these reports brings strategic advantages to call management in Microsoft Teams.

Advanced analysis and greater control over Direct Routing

Administrators can visualize and understand call behavior in depth, enabling more accurate optimization of SIP trunks.

Improved service quality and user experience

Early fault detection enables quick resolution, preventing interruptions and ensuring stable calls with better audio quality.

Greater operational efficiency and proactive issue resolution

By integrating these reports into the Teams Admin Center, IT teams can reduce response times and improve communication infrastructure management.

Future implementations and automation with artificial intelligence

These reports are expected to be accessible via Microsoft Graph, which will allow:

• Automating access to SIP call data.
• Implementing artificial intelligence for predictive analysis and early problem detection.
• Generating automatic alerts for PSTN call failures.

Availability and rollout in Microsoft Teams

The release of these reports is scheduled for March 2025, allowing companies to optimize their call infrastructure in the short term.

At Newtech Group, we are closely monitoring this update to ensure an efficient implementation. In this regard, we highlight the work of Santiago Sayago, who is overseeing the progress and optimizing the adoption process.

A key advancement in call management for Microsoft Teams

The inclusion of SIP signaling reports in Microsoft Teams Direct Routing represents a major step forward in managing business calls. These tools allow:

• Greater control over communication infrastructure.
• Reduced incident resolution times.
• More strategic and efficient management of PSTN calls.

If your company is looking to improve service quality in Microsoft Teams, Newtech Group can help you implement this new functionality with the industry's best practices.

Contact us to optimize your Microsoft Teams environment.