What is a PBX Phone System?

Novedades > Equipment

1 de July de 2024

Florencia

AV & Collaboration Specialist

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In this article we will explain what a pbx PBX is, and what its advantages are, so that you can internally evaluate if it applies to your organization.

In today's business world, effective and efficient communication is critical to success. PBXs play a crucial role in this regard, enabling the management and routing of calls within an organization. In this article, we will explore in detail what a PBX phone system is, how it works, and how it differs from an IP PBX.

Definition of PBX Phone System

PBX stands for "Private Branch Exchange", which translates to "Private Branch Exchange". A PBX is a system that connects an organization's internal telephone lines and allows both internal and external communication. Traditional PBXs used to be physical systems installed on the company's premises, but with the advancement of technology, IP PBXs have gained popularity due to their advantages and flexibility.

How does a PBX work?

We will now proceed to discuss its components, processes and advantages to better understand its functionality so that you can evaluate if it is necessary to review it internally within your organization.

Main Components of a Traditional PBX

Telephone Trunks: These are the lines that connect the PBX to the public telephone network.
Extensions: These are the internal lines assigned to telephones within the organization.
Switch: The heart of the PBX system that manages call routing.
Control Units: They manage functions such as voice mail, conferencing and automatic call routing.

Call Routing Process

The process works as follows: when a call comes into a PBX, the switch identifies the destination of the call and routes it appropriately. If the call is internal, it is routed directly to the corresponding extension. If it is external, it is connected through the telephone trunks.

Advantages of a PBX Phone System

Cost Reduction: Allows external lines to be shared among all users, reducing the number of lines required.
Flexibility: Facilitates the reassignment and forwarding of calls, as well as the integration of new lines.
Advanced Features: Includes features such as voicemail, call forwarding, conferencing and more.

At Newtech we design your strategies for cost savings when adopting UC solutions to replace PBX systems

Projects that involve switching from a legacy phone system to a UCC solution have certain objectives such as: cost savings, obtaining a more efficient sales force and driving better time management through greater mobility. To achieve this, it is important to identify the features of current systems and map all relevant connections to your new collaboration platform, allowing for the safe removal of the legacy PBX system.

We will be sharing more information about telephony and the different solutions we provide to empower your business in the near future.

At Newtech Group we offer a legacy mapping service that identifies the multiple characteristics mentioned above.

Newtech Group is a company specialized in unified communication and collaboration solutions, offering consulting, implementation, support and training services. Our goal is to help companies improve their productivity, efficiency and competitiveness through the integration of innovative and customized technologies. We have a team of highly qualified and certified professionals who guarantee the quality and success of each project. If you want to transform your telephone system with a modern, flexible and secure IP PBX solution, contact us and we will advise you without obligation.

We invite you to learn more at.PBX Elimination - Newtech Group