Why SBC Management is Essential for Optimizing and Securing Business Communications

Novedades > Unified Communications

14 de October de 2024

Florencia

AV & Collaboration Specialist

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In today's business landscape, where companies increasingly rely on Voice over IP (VoIP) solutions and online collaboration platforms like Microsoft Teams, ensuring the quality, security, and efficiency of business communications is a top priority. Session Border Controller (SBC) Management from Newtech Group provides a comprehensive solution for companies to manage their communications securely, efficiently, and scalably.

What is a Session Border Controller (SBC)?

A Session Border Controller (SBC) is a network device that regulates and protects VoIP call traffic between your company and voice service providers. Simply put, this controller acts as a “gatekeeper” between your internal network and the outside world, ensuring that all communications, both voice and data, are conducted securely and smoothly.

With specialized management of these controllers, Newtech Group offers ongoing monitoring, administration, and optimization, ensuring your business is always protected from potential vulnerabilities while maintaining top-level call and meeting quality.

Key Benefits:

1. Robust Security

Cybersecurity is one of the biggest concerns for modern businesses. Voice and video communications are no exception, as they are exposed to threats like denial-of-service (DDoS) attacks and other VoIP-related vulnerabilities.

With SBC management, business communications are protected by multiple layers of security. These devices act as defensive barriers that inspect, filter, and protect incoming and outgoing traffic. Security updates and patches are applied automatically, ensuring that your communication infrastructure is always up to date against the latest threats.

2. Call Quality Assurance (QoS)

Call quality is one of the most critical aspects for any company using VoIP or collaboration platforms like Microsoft Teams. A common issue in unmanaged networks is instability in audio and video quality, especially when there is network congestion or bandwidth problems.

SBC management ensures that all communications meet the highest quality standards. Through real-time monitoring and proactive network resource management, the controller adjusts traffic to prioritize critical communications and minimize disruptions. This results in clear and stable calls, regardless of traffic volume or user location.

3. Proactive Monitoring and Optimization

With the ability to monitor network and communication status in real time, SBC management provides a comprehensive view of all interactions passing through these devices. This not only helps detect potential issues before they affect the user experience but also facilitates continuous resource optimization.

For example, if bandwidth is limited, the controller can prioritize voice calls over other types of traffic to ensure a high-quality communication experience. Additionally, any anomalies, such as intrusion attempts or unusual traffic spikes, can be identified and mitigated immediately.

4. Seamless Scalability

As businesses grow, their technology infrastructure must be able to scale to meet new demands. SBC management is designed to offer seamless scalability, meaning you can increase the number of users, integrate new platforms, or handle a higher volume of traffic without worrying about performance.

With Newtech Group managing your SBCs, expanding your communication network is efficient and secure, ensuring that all new elements are integrated smoothly.

5. Integration with Microsoft Teams

For companies using Microsoft Teams as their main collaboration platform, SBC management is essential to optimize the voice and data traffic passing through the platform. Newtech Group’s management solution is specifically designed to ensure that calls, meetings, and other interactions through Teams run smoothly, even in complex environments or with large user volumes.

Additionally, this integration adds an extra layer of security to protect all internal and external communications, ensuring data privacy and real-time interaction stability.

Why Choose Newtech Group to Manage Your SBCs?

With over 20 years of experience in the technology sector, Newtech Group is a trusted leader in implementing and managing communication solutions for businesses of all sizes. Our team of experts is dedicated to ensuring your SBCs are always optimized and operating at their full potential, allowing you to focus on daily operations without worrying about security or call quality.

Newtech Group’s personalized approach sets us apart. We understand that every company is unique and that their communication needs vary. That’s why we design solutions tailored to each client’s specific requirements, ensuring they receive the maximum benefit from their communication infrastructure.

Security, reliability, and quality in business communications are critical elements for any organization’s success. With SBC management from Newtech Group, you can be assured that your voice and data communications are always protected, optimized, and ready to scale as your business grows.

Want to learn how our SBC management can transform your communications?

Speak with an expert at Newtech Group today and discover how our solutions can make a difference.