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The telephony tool that promotes participation reliably and securely

It's time to adopt tools that transform your organization, providing simple and quick solutions to your collaborators. Did you know that with Microsoft Teams you can integrate your company's telephony? Users will be able to manage calls among company members, external calls, as well as calls to clients and suppliers.

Integration of Telephony with Microsoft Teams, designed to optimize work time and functions on a single platform

Thanks to this integration, they can make and receive phone calls in real time, communicating from Teams, Outlook, or a mobile device.

They will notice clear audio and an increase in call speed, making them much faster.

Productivity will be the focus; they can share screens and videos, record their meetings, and add colleagues to convert an individual call into a group video call.

Additionally, they will have the ability to maintain control thanks to the "Do Not Disturb" feature, reverse number lookup, voicemail, and delegation.

In effect, they will reduce costs, the fleet of telephone devices, and will have the ability to assign new phone numbers, transfer existing numbers, thus providing greater convenience in workspaces.

Also, with the auto attendant, they can answer incoming calls and easily redirect them to the corresponding queues with a cloud-based system. They will have the ability to redirect calls by time zone, language, or availability.

Some of its most important features:

Cloud voicemail: Access voicemail messages and transcriptions from any device.

Call queues: Create personalized greetings, play music for clients on hold, and set up a shared voicemail box.

At Newtech Group, we are here to accompany you on the path of digital transformation from the beginning to full adoption.

Integration of Teams Direct Routing and Session Border Controllers (SBC) Management

At Newtech Group, we also offer Teams Direct Routing integration services, allowing companies to connect their existing telephony infrastructure with Microsoft Teams. This ensures that users can make and receive traditional phone calls directly from the Teams platform.

To optimize this integration, we use Session Border Controllers, which manage and protect voice and data transmission between different networks. SBC ensure the quality, security, and efficiency of business communications.

Benefits of Microsoft Teams Telephony

Microsoft Teams Telephony allows users to manage calls among company members, external calls, as well as calls to clients and suppliers, all from a single platform.

Next Steps

It is also important to consider the need for an initial good diagnosis on the use of telephony, the people who will use it and their needs, available or possible infrastructure to implement, and not less importantly, the adoption of all this technology and new habits that must be accompanied by change management for people.

That is why at Newtech Group we have the experience and trained personnel to offer you these services aimed at achieving a return on investment for your organization.

Contact us to learn more about the solutions we provide for the integration of Microsoft Teams Phone System, the Teams platform, and applications that expand its possibilities. Through our Research and Development area, we can offer to solve and automate your organization’s processes.

If you found this article interesting, we invite you to watch the following video where we talk about the benefits of implementing telephony in the cloud:

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